Kevin O'Neill

General Manager

Responsible Gaming Foundation

Government Organisation
Government Organisation

Responsible Gaming Foundation


""Nearly all men can stand adversity, but if you want to test a man’s character, give him power” – Abraham Lincoln"

Business Profile

Early in my career, I worked in various sales-related roles with local companies before joining Vodafone (Malta) in 2001. It was here that I developed a passion for the customer.

Besides my interest in gaming, I constantly looked for opportunities to combine my customer-centric skillset with my passion for gaming after leaving my position as Customer Support Senior at Vodafone, I joined the Lotteries and Gaming Authority (LGA), now the Malta Gaming Authority (MGA), in 2014 as Player Support Officer. I was later appointed Player Support Manager in 2015 and subsequently Head of Player Support in 2018. My experience dealing with players was an eye opener to the plight of problem gambler.

In June 2021, I was tasked with heading the Responsible Gaming Foundation, where I aspire to bring a fresh sense of purpose and implement innovative approaches to promote responsible gaming and make the industry more sustainable.

Business Activities


  • April 2014-April 2015: Player Support Officer | Malta Gaming Authority
  • April 2015-December 2018: Player Support Manager | Malta Gaming Authority
  • December 2018-June 2021: Head of Player Support | Malta Gaming Authority
  • June 2021-Present: General Manager | Responsible Gaming Foundation


  • Diploma in Leadership & Management | ILM
  • MSc in Leadership & Organisational Behaviour | Dublin City University


Official Partners

  • Trade Malta
  • Fino
  • GO Business
  • Imovo
  • Malta Enterprise
  • WFDM
  • St James Hospital
  • Harvest
  • Dea Aesthetics
  • Intercomp
  • European Commission
  • Malta Business Registry
  • CF Estates
  • Agilis
  • ICON
  • Agora
  • Bureau Vallee
  • Apex Group Ltd
  • Exereco
  • Arkafort
  • Excel Homes
  • Lidion Bank
  • Melita Marine
  • TNT
  • Sparkasse Bank
  • Dimech Enterprises
  • Laferla
  • FCM Bank
  • Hi-Care Services