Jerome Estate Agency is a newly formed agency with a difference. It is focused on offering a superior customer service experience through the quality of people representing the business, a full-time in-house training academy and by being very efficient. The aim is to change customers’ perception of the industry from negative to positive.
Jerome Estate Agency is offering five per cent of its profits to charity, so when a customer buys, sells or rents from the company, it will donate to a charity of the customer’s choice.
The company boasts of being able to price match any competitor so as to offer clients peace of mind that they are receiving the best value.
It is the first real estate company in Malta to offer ratings, whereby the customer can rate the company and also each estate agent within the organisation.
Its Attard office is franchised by Nikki Vella Petroni who has seven years’ experience in the industry. He has a sales and letting department with a staff complement of 12 people.
Although the company uses the franchising model, it operates the business like a family due to the owners’ background in the industry, being the third generation in property.
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