“Digital transformation” is a phrase that’s been used within boardrooms for years – and yet, when it comes time to act, many organisations still get stuck. They stall, second-guess, or pour time and resources into efforts that don’t quite deliver.

Why? It’s not just outdated systems holding them back. It’s outdated assumptions.

Exigy has partnered with businesses across multiple sectors to modernise operations, optimise performance, and improve customer experiences. But before delving into topics like platforms, integration, or automation, Exigy often finds that the conversation needs to start with something far simpler: separating fact from fiction.

Exigy narrowed it down to seven common myths – and the truths that can actually help you move forward.

Myth 1: “Digital transformation means buying new software.”

It’s tempting to think that a shiny new system – whether it’s a CRM, ERP, or custom platform – is the magic fix. But software alone doesn’t transform an organisation. If processes are inefficient or teams are misaligned, technology will only accelerate the confusion.

The truth is that transformation starts with clarity. What is the business trying to improve? Faster customer service? Better reporting? Greater control over operations? Once that’s defined, then it’s time to match the right tech – whether that’s Microsoft Dynamics 365, LS Central, or a fully tailored automated solution.

Myth 2: “It’s the IT department’s responsibility.”

While IT plays a vital role, placing the entire burden on one department is a guaranteed way to disconnect technology from business goals. Transformation isn’t an upgrade – it’s a shift in how the entire organisation thinks and works.

Exigy’s approach is to bring business and technology stakeholders together. That means aligning strategy, building consensus, and making sure solutions are designed with users in mind – not just deployed at them.

Myth 3: “It’s a one-time project.”

If your business treats transformation like a once-and-done rollout, you’re missing the point. Markets shift. Customer expectations change. Teams grow. Technology needs to keep up – and so should business processes.

The smarter mindset? To treat digital transformation as a continuous evolution. Many of Exigy’s clients start with a focused initiative – improving visibility with Power BI, for example – and build momentum from there.

Myth 4: “We’re too small to benefit.”

This one is common among SMEs. The irony? Smaller organisations are often in the best position to transform quickly. Fewer silos. Faster decisions. And plenty of untapped potential.

Exigy has seen that even modest changes – like automating manual tasks or consolidating data systems – can have a significant impact. And no, a “corporate” budget is not necessary to get started.

Myth 5: “If it’s working now, don’t touch it.”

Legacy systems can quietly drain productivity for years. Just because something technically “works” doesn’t mean it’s helping the business grow. If a team is spending hours pulling reports manually, or navigating disconnected tools, that’s not efficiency – it’s inertia.

Exigy can help businesses modernise without disruption. That might mean phasing out old systems, centralising operations, or streamlining processes that are no longer fit for purpose.

Myth 6: “Our team won’t adapt.”

People don’t resist change – they resist being left out of it. If users aren’t consulted, trained, or given context, it’s no surprise that they’re hesitant. But with the right approach, change can be welcomed.

What actually works is securing user engagement from the start. Practical onboarding. Clear benefits. Exigy designs solutions that make people’s work easier, not harder – and support is provided every step of the way.

Myth 7: “It’s too expensive.”

Transformation is an investment, yes. But doing nothing? That’s often far more costly. From inefficiencies to missed opportunities, the true price of inaction can be surprisingly high.

A focus on ROI helps address those concerns – whether by reducing time spent on repetitive admin, improving customer retention, or unlocking real-time insights – and it’s an area where Exigy typically helps businesses see measurable returns quickly.

The real takeaway

Transformation doesn’t begin with software – it begins with questions.

• What’s slowing us down?
• Where are we flying blind?
• What would “better” actually look like?

Once those are clear, the right technology – and the right partner – can help you get there. And that’s where Exigy comes in.

Exigy is a Microsoft Gold Partner with over 20 years of experience in delivering digital transformation projects. We pride ourselves on building tailored, future-ready solutions that solve real problems – not just install new systems.

Ready to move past the myths? Let’s talk about what transformation could really mean for your business. Visit Exigy here to learn more.