Roderick Vella’s career started as an agricultural officer with the Department of Agriculture after having successfully completed his university studies in the field.
“At the time, I was immediately exposed to research in the development of new, including organic, products and marketing tools in the Government’s Agricultural Research and Development centre,” he tells WhosWho.mt.
While enhancing his academic background with a Bachelor’s Degree in Management, and then a Master’s Degree in Business administration (MBA), he joined Maypole Group in 2018 as the Customer Relations and Events Manager, being entrusted with the setting up of a department dealing specifically with customer care, sales, and marketing.
This led to the creation of the ‘Better Call Maypole’ initiative, a customer care and sales service that operates from seven in the morning to seven in the evening, seven days a week.
“Our working credo is customer-first, meaning that we always strive to give our loyal customers feedback on their queries, suggestions and even complaints, to their satisfaction, within 48 hours at most.
“This has led to our efforts in placing customer satisfaction at the heart of our operations being recognized through a Customer Service Excellence award in the Malta Business Awards supported and co-organized by the Malta Chamber of SMEs & Malta Enterprise.”
For years, Roderick has participated in the social fibre of hid hometown, Qormi, through volunteering giving voluntary service to the committee of the band club in which I also played the Euphonium for a number of years.
Incidentally, Qormi is also the hometown of the much-loved Maypole Group.
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