Having joined Melita in 2003 at quite a young age, Graziella Costa has occupied various positions within Customer Care, Sales, Human Resources, Finance, Internal Audit and the Projects Management function, before being appointed Head of Customer Experience in August 2019.

“My main responsibility is to create, manage and execute the customer experience strategy of the company to continuously improve the experience of existing and potential customers,” Graziella shares.

She describes herself as an enthusiastic advocate for quality in the customer journey, working with her team in a bid to ensure excellence form the first touchpoint to ongoing support.

She is an avid believer in teamwork and strongly believes that the success of an organisation comes from a team who loves what they do and have fun doing it!

She has a Bachelor of Commerce, Banking, Finance and Management degree from the University of Malta and attended the CTAM Europe Executive Management Programme at INSEAD.

Get in touch: [email protected]

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