Sharona Frendo, a receptionist at The Phoenicia Malta, has been named the winner of the first-ever AICR Malta Receptionist of the Year Competition.
The win means she will now go on to represent Malta at the international finals of the AICR Best Receptionist of the World, taking place in Brussels, where she will compete alongside participants from 20 countries.
In a statement, The Phoenicia Malta said it is “incredibly proud” of her achievement, adding that “Sharona’s dedication, professionalism and exceptional guest care truly embody the spirit of The Phoenicia Malta.”
Leah Fernandez from The Westin Dragonara Resort took second place. AICR Malta said that her “consistent professionalism, strong service mindset, and impressive performance throughout the ROTY Malta competition earned her this achievement.”
Ms Frendo's participation marks the first time Malta will be represented at the international competition under the newly established AICR Malta chapter, which formed earlier this year to strengthen professional development within the country’s front-office hospitality community.
Written By
Nicole Zammit
When she’s not writing articles at work or poetry at home, you’ll find her taking long walks in the countryside, pumping iron at the gym, caring for her farm animals, or spending quality time with family and friends. In short, she’s always on the go, drawing inspiration from the little things around her, and constantly striving to make the ordinary extraordinary.
