Ask Finductive CEO Alex Konewko about the company’s new payment platform, launched in late September, and you may be surprised by his answer. For this fintech company, growth is all about people. “Technology is only one part of what we do,” says Mr Konewko. “None of it could have been delivered without our highly joined-up and talented team.”
Client feedback was equally essential to the process. “When we set out to redevelop our payment platform, we made sure that we captured our existing clients’ thoughts and delivered what they needed,” says Chief Operations Officer Marko Pavlovic.
The result is a new payment platform and a redeveloped onboarding experience. The new platform delivers a payment experience that combines speed, convenience, and accessibility across borders.
“We’ve completely redesigned our customer interface, allowing users to access every function from one single dashboard. For the first time, we’re also offering our clients a mobile app, on top of a complete digital payments solution,” Mr Pavlovic explains.
“Our previous platform had simply reached its limits. The new platform marks a complete transformation in terms of flexibility and speed. Plus, because it’s scalable, it can accommodate our clients’ business needs as they grow.”
Other key benefits include stronger organisational security protections and multi-currency capabilities. In addition, larger clients can set up multiple users with different levels of access and individual authentication levels for each user.
“Some of our clients handle hundreds of payments per day across different businesses,” Mr Konewko explains. “With the new platform, they can access all their entities with a single login and handle their transactions much faster and smoother.”
But a customer’s fintech experience doesn’t start when they first access a platform. It begins when they first contact a provider.
“Our technology platform and our service offering attract the attention of potential clients, but the onboarding experience is where the real customer journey starts,” Mr Pavlovic says. Mr Konewko adds that opening a business account with a traditional bank can take months and often requires a lot of face-to-face interaction and in-branch visits that are inconvenient to facilitate for busy businesses: “We wanted to make sure that accessing our services is as easy and streamlined as possible.”
To deliver that seamless customer experience, the Finductive team set out to reexamine and refine its internal processes to meet these challenges and simplify the experience for its clients.
“We started by looking at each part of the onboarding process and how we could make that better,” Mr Pavlovic says. “For example, some company data is publicly available. By connecting our onboarding system to company registries, we can access these documents and minimise the work our clients need to do.”
“Of course, we need to meet the same compliance requirements as traditional banks,” Mr Konewko adds. “That’s non-negotiable for us, but why not make it possible to upload original documents rather than having to go to a branch?”
While well-designed technology is a key component to Finductive’s offering, Mr Konewko and Mr Pavlovic both believe that the people behind it are as important to customer success, if not more so. Of the company’s 55 employees, a high number are client-facing or supporting customer experience.
“When clients come on board with Finductive, we assign them a dedicated relationship manager rather than having to deal with a generic inbox or chatbot,” Mr Konewko explains. “We can also visit our clients’ offices, where it is feasible, to understand their businesses better. Our goal is to facilitate a blend between human experts and a high-quality technology platform.”
By doing that, the Finductive team hopes not only to serve customers well but also to establish the company as a well-respected member of the financial services industry community. “We operate in the same ecosystem as traditional banks, using payment standards like SEPA and SWIFT, and we work hard at maintaining close relationships with our parter banks,” says Mr Konewko.
“However, the corporate banking and payments industry is moving quickly, and businesses need new solutions to stay competitive. It’s not just about being the fastest or the cheapest provider. It’s about exceeding our clients’ needs, in the most attentive way possible.”
To help do just that, Finductive has recently become a principal member of Mastercard, allowing the company to shortly issue physical and virtual debit cards. “We’re planning a full launch of Mastercard-related services by the first quarter of 2026,” Mr Pavlovic says. The launch is part of the company’s road map for the coming year.
Innovation – rather than imitation – is just as high on the agenda. “Innovation will set us apart, and we will continue to invest in having the best IT talent available at Finductive," Mr Konewko says. He believes that providing clients with innovative payment solutions will not only create a satisfied client base but also lead to client referrals and further grow the business.
At the same time, Mr Konewko and Mr Pavlovic are keenly aware of greater economic, geopolitical, and technological developments around them. “Looking at compliance, for example, we know that requirements are constantly changing and evolving, so we’re looking at how we can prepare proactively for such changes rather than react to new obligations,” Mr Pavlovic says.
Where technological developments are concerned, Finductive is keen to embrace AI. “We can’t deny the current AI boom, but perhaps in heavily regulated industries like ours, AI needs to be a suggestive helper for our processes rather than a decisionmaker," he believes.
At the end of the day, both believe that the secret to success lies in the combination of humans and technology. Without a dedicated team, launching a new onboarding and payment platform would have been impossible. As clients are starting to experience the new level of speed, convenience and scalability, the team behind the tech continues to work on delivering the next stage of innovation.
Finductive Ltd (C 89272) is a limited liability company incorporated in Malta, regulated by the Malta Financial Services Authority of Triq l-Imdina, Zone 1, Central Business District, Birkirkara, CBD 3020, Malta, and licensed to operate as a financial institution carrying out the activities of payment services in accordance with the Second Schedule of the Financial Institutions Act (Ch. 376 of the Laws of Malta).
Finductive Ltd is not a credit institution and the Depositor Compensation Scheme is not applicable.
Main Image:
