The recent market trends report issued by the Malta Communications Authority highlights Melita’s ability to continue attracting new customers.

This positive trend appears in the internet and TV segments where the company has traditionally had the largest market share as well as in the mobile postpaid market, where it is the second-largest provider. In the mobile postpaid market segment, Melita took 43 per cent of new contracts in the first quarter of 2021.

“At the same, the latest customer satisfaction research carried out independently for Melita has shown that, compared to other telecom operators in Malta, Melita has the happiest customers”, the company said in a statement.

Harald Roesch, Chief Executive Officer at Melita Limited, said, “The public perception of Melita has improved dramatically since 2017, even among customers of other operators. While, of course, there is still lots of work to be done, these positive results show that the investments made throughout the years in infrastructure such as our 5G network, in human resources and customer experience, are reaping rewards. Naturally, this result was attained thanks to a company-wide effort to deliver competitive products and outstanding customer service.”

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