I joined Identity Malta’s senior management team in 2013 as Chief Information Officer, fulfilling a pivotal role in the setting up of the agency that is responsible for citizens’ identity management and the implementation of migration processes. In that capacity, I spearheaded Malta’s identity card mass roll-out and upgraded the Government’s identity management software. When appointed Chief Executive Officer, I strengthened Identity Malta’s internal set-up and re-engineered existing work practices in the execution of a quality public service with a strong approach to digitalisation. Committed to take the agency to higher levels, I am also currently leading Identity Malta’s strategy for the next three years by instigating a culture of change that mainly focuses on promoting online services, enhancing the customers’ experience, and by investing in human capital.
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