“At Finance Incorporated Limited, the client always comes first”, says Mina Mitkova, Chief Operating Officer at FIL, the financial services firm which, in 2018, launched Paymix Pro, a digital payments solution which provides alternative banking solutions to businesses.

Indeed, Paymix Pro holds the key to challenges which companies have been facing for the past few years such as opening business bank accounts; dealing with payments to and from international jurisdictions; and receiving seamless and efficient services. Paymix Pro was set up to resolve these obstacles by supporting businesses’ needs, enabling their focus to be directed on their offering, rather than spending valuable energy and time trying to navigate the intricacies of their banking relationships.

Prioritising clients is integral to the operations and processes instituted at Finance Incorporated Limited, Ms Mitkova continues - “An effective communication approach is crucial for establishing a relationship. We highly prioritize prompt response times and our dedicated FIL staff are fully committed to meeting our customers' needs with utmost attentiveness.” 

To elaborate, Ms Mitkova outlines the timelines businesses can expect when building their banking relationship through Paymix Pro. “Once we receive an enquiry, FIL staff will respond by the next business day, at the latest, providing feedback and requesting any additional documents which might be required. These materials are vetted in terms of the necessary due diligence checks, which would typically, take two to three business days to be completed. We have had accounts opened within three days, although this is dependent on how fast our prospective clients provide the necessary information,” she says.

“We are a highly regulated firm, committed to compliance and supervisory practices. We follow stringent internal standards and adhere to the demands of national authorities, such as Central Bank of Malta and the MFSA.”

FIL’s commitment to high standards has led to an ever-burgeoning client list, most of which have been introduced to FIL and Paymix Pro through corporate service providers and referrals. “Approximately 90% of our business come from these sources, but we really have broadened our scope through word of mouth which has been driven by the level of service we provide,” Ms Mitkova says. 

Paymix Pro provides solutions to business structures both simple and complex, working with a wide spectrum of industries covering the iGaming sector, affiliate marketing, financial services as well as the shipping and yachting industries.

Looking ahead, over the next few months, FIL is intent on addressing the needs of asset management companies and fund managers. “We are also in the process to start providing a multi-currency offering and we are preparing to align ourselves with the robust requirements of SEPAInstant” she says. SEPAInstant is a service provided in the EU which prescribes a ten-second window for financial institutions to accept or deny a transaction. “We are constantly seeking ways of enhancing the digitalization of our services whilst streamlining our onboarding processes and delivering greater customer experience,” she continues, concluding.