With more businesses moving online, accurate inventory management is essential. At the core of ReachIt’s operations is a commitment to making this data management efficient and effective. “Our motto is simple,” explains Founder Steve Mangion: “If you can’t measure it, you can’t manage it.” This guiding principle shapes the way the company works with clients to establish reliable and comprehensive inventory management systems.

Drawing from extensive experience in the retail sector, working with highly established companies that are present both on a local as well as an international scale, Mr Mangion understands the intricacies of accurate inventory tracking and data analysis. “Our primary aim is to empower businesses by providing them with precise data. When data is accurate and easily accessible, decisions become clearer, more strategic, and ultimately more profitable.”

Addressing common inventory challenges

ReachIt frequently tackles inventory-related problems arising from outdated or inadequate systems, typically characterised by manual or paper-based record keeping. Mr Mangion describes a common scenario: “Many of our clients initially have either no structured inventory management system at all or are struggling with poorly implemented software.”

He elaborates further by detailing how ReachIt transformed a retail client’s operations from chaotic manual processes to a fully digitalised, automated system. This particular project allowed store employees to pinpoint precise locations and quantities of items instantly, drastically reducing stocktaking time, enhancing accuracy, and significantly improving operational productivity.

Beyond inventory tracking, the system facilitated more effective management of pricing and promotions. “Instead of staff manually calculating discounts and prices, everything became automated,” Mr Mangion explains. “This allowed them to focus on serving customers better, leading to improved sales and enhanced customer satisfaction.”

ReachIt also frequently identifies and addresses underlying process inefficiencies, saving businesses substantial investment costs. “It’s not uncommon for clients to believe they need a complete overhaul or a new software solution, when in reality a simple process adjustment solves the issue,” he says.

Rising demand and the shift to digital

In recent years, the demand for robust inventory and data management solutions has significantly increased, driven largely by digitalisation, cloud-based technologies, and remote working trends accelerated by global events such as the COVID-19 pandemic.

“Businesses today are becoming increasingly reliant on cloud technology and digital solutions to remain competitive,” Mr Mangion notes. “Real-time access to inventory data from anywhere, whether through mobile devices or remote offices, is no longer just beneficial, it's essential.”

However, he cautions that digital transitions must be handled carefully. “Many companies rush into adopting online solutions without thoroughly assessing their suitability. The result can sometimes be superficial improvements rather than meaningful ones,” Mr Mangion explains. “True digital transformation requires a careful balance between speed and accuracy. Proper data management foundations are crucial, especially as Artificial Intelligence becomes more integrated into routine business operations.”

Tailored solutions across sectors

Although retail is a significant focus for ReachIt, the firm's solutions extend effectively across a wide array of sectors. “Any business handling tangible products benefits from accurate inventory management,” Mr Mangion says. “From jewellery shops dealing with high-value items and pharmacies tracking medicine expiry dates to stationery suppliers monitoring large volumes of low-value products, accurate inventory management is universally beneficial.”

What sets ReachIt apart is its ability to customise solutions precisely according to each client’s specific needs. Mr Mangion stresses this point clearly: “Two businesses might sell identical products and even use the same software platform, but their internal processes and needs can differ significantly. Every project is therefore bespoke.”

Ensuring data accuracy and security

With data at the heart of ReachIt’s solutions, maintaining its integrity and security is paramount. The company integrates directly into clients’ systems to minimise discrepancies and ensure data consistency. “We believe the best approach to data management is a unified one, where we work directly within our clients’ platforms,” Mr Mangion explains. “This eliminates duplication, reduces risk, and ensures everyone involved has access to the most up-to-date and accurate information.”

To strengthen data security further, ReachIt partners closely with IT specialists both locally and internationally. This ensures robust protection, stringent access controls, and compliance with evolving cybersecurity standards. “Our clients benefit from comprehensive security measures, which is crucial given the increasing number of cyber threats businesses face today,” he notes.

The future: Expansion and specialisation

After more than a decade of steady growth, ReachIt continues to focus on its specialised niche of project-based inventory and data management. In response to evolving client demands and market opportunities, Mr Mangion recently established a new company, MS Outsourcing Ltd, specifically dedicated to data entry, cleansing, migration, and analysis – services that are becoming increasingly critical as businesses adopt new digital tools and platforms.

“Many clients find themselves needing support during transitions from one system to another,” he says. “MS Outsourcing is uniquely positioned to facilitate these migrations, ensuring that the integrity and quality of data remain intact throughout the process.”

He notes that he wants to continue building on his 11-year journey in the data field, which for him, does not feel like a job, but a passion for this constantly evolving space.

Trust built through reputation

A considerable portion of ReachIt’s success stems from its strong reputation, built primarily through recommendations and referrals. “Around 80 per cent of our new clients approach us through word-of-mouth referrals,” Mr Mangion highlights. “This underlines the trust our clients place in us, knowing we’ll deliver tangible improvements to their inventory processes and data management.”

For Steve Mangion and the ReachIt team, the key to continued success is maintaining this trust by consistently providing reliable, secure, and tailored inventory solutions. “Ultimately, inventory management isn’t just about data; it’s about relationships built on trust and proven results. That’s what ReachIt continues to offer.”