ARMS (Automated Revenue Management Systems) Ltd bills consumers on behalf of Enemalta plc and the Water Services Corporation, and provides over 30 different services.

ARMS is striving to change the general mindset by positioning itself to offer more e-services.

The company offers various methods of payment, but in recent years, it has extensively promoted its free direct debit service, where clients benefit from a two per cent discount on each residential bill.

Moreover, in June 2016, ARMS launched electronic billing, with the aim of enhancing their online services for both residential and corporate clients.

E-billing offers customers the choice of receiving bill notifications through their preferred email address, as well as reminders via SMS.

Furthermore, other services such as applications are also available to download as PDFs or as e-forms to further improve the customer experience and satisfaction.

Chief Executive Officer: Silvio Scerri

Chief Officer Finance: Marisa Ciappara

Chief Officer: Anthony Gauci

Chief Operating Officer: Nikita Zammit Alamango

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