The financial services industry has transformed dramatically over the past decade. With businesses expanding across borders, the need for efficiency, security, and adaptability has never been more pressing. Companies now face a complex web of global regulations that demand a delicate balance between transparency, compliance, and operational security.
In this landscape, finding a reliable fiduciary services partner has become a critical step for many a business seeking to navigate these challenges. Since establishing its Malta office in 2011, Trident Trust has positioned itself as a leader of the local financial services sector, providing highly personalised solutions for companies, funds, trusts, and foundations. Regulated by the Malta Financial Services Authority (MFSA), the Malta office plays a key role within the Group’s global network under the leadership of Managing Director Albert Cilia.
“Technology is an integral part of how we deliver efficient and secure services,” Albert shares, noting that this is a continual process of evolution. “In fact, over the past few months, we’ve started rolling out several digital portals, particularly for our fund services. These portals streamline interactions between clients and investors, providing greater transparency and real-time access to account information. This not only enhances our client experience but also gives them the tools they need to make faster, more informed decisions.”
As in many industries, automation has become a game-changer for improving efficiency and accuracy, and Trident Trust has been investing heavily in this area. “By embracing automation, we’ve significantly improved our reporting processes,” Albert explains. “Reports that used to take hours can now be generated in minutes, allowing our team to dedicate more time to personalised client support.”
And while the digitisation of business operations has brought incredible opportunities, it has also introduced new risks, such as data breaches and cyberattacks. Recognising this, Trident Trust is continuing to prioritise its cybersecurity strategy to safeguard sensitive client information. “This commitment not only helps us stay compliant but also builds trust with our clients, who know their data is in safe hands,” he asserts. “We also seek to take a proactive approach to ensure that security remains at the forefront of our operations, further solidifying our reputation for reliability and integrity.”
An international brand, Trident Trust operates a network of offices strategically located across the globe and its Malta hub has emerged as a vital player, showcasing the jurisdiction’s agility. As Europe reassesses its regulatory landscape to balance overregulation with efficiency, Malta’s nimbleness is proving to be a competitive edge.
“Malta’s size allows us to implement legal and regulatory changes swiftly,” Albert explains. “This agility helps us stay ahead of the curve and adapt to evolving needs, which benefits our clients. With Europe now recognising the drawbacks of overregulation and shifting towards a more balanced approach, Malta is well-positioned to capitalise on these changes. We can align with streamlined frameworks quickly, ensuring our clients enjoy a business-friendly and efficient environment.”
And while the Trident Trust network leverages global expertise, it equally values the importance of local insight to deliver precise, market-specific solutions. “Each of our offices is deeply rooted in its local market,” the Managing Director shares. “In Malta, this means using the jurisdiction’s agility to offer solutions that are not only compliant but also tailored to our clients’ unique needs. This balance ensures our clients benefit from international expertise while receiving personalised service from professionals who understand the nuances of the local environment.”
Trident Executive Directors
With significant investment directed toward strengthening its technology, Albert is keen to point out that the technology is only as strong as the people behind it. As such, employee development is another top priority. With an 80-strong team in Malta, the company remains committed to fostering a culture of continuous learning and professional growth so it can consistently deliver the highest levels of service and expertise which its clients have come to expect.
“It all starts from the recruitment stage,” Albert explains. “We focus on hiring individuals who align with our values and show potential for long-term growth within the company.” New hires benefit from internal training programmes, mentorship, and clear career paths. Many senior team members have been with the company for years, creating an expert knowledge pool from which newer members of the team can draw from, while also ensuring a stable, consistent environment for clients to depend on.
Trident Trust is also placing a high value on employee wellbeing. Its Employee Wellbeing Support Program offers 24/7 confidential support for employees and their families, encompassing mental and physical health resources. Complementing this is a robust professional development initiative, including full access to LinkedIn Learning and recognition as an ACCA Approved Employer.
“Being an ACCA Approved Employer speaks to our commitment to excellence in training and development within the financial services industry,” Albert adds. “It reassures our clients that our team’s expertise is built on the highest professional standards, ensuring their needs are met with precision and care.”
Beyond these initiatives, Albert also asserts that the company is committed to continuous professional development through its employee promise and values, which guide daily interactions and long-term goals. “By creating a supportive work environment that values both personal wellbeing and professional growth, we are building a loyal, well-rounded team ready to deliver exceptional service.”
The company’s independent ownership model has also proved crucial to its resilience and long-term focus. Unlike private equity-owned or publicly listed firms, Trident Trust prioritises sustainable growth over short-term financial returns. “Our independence allows us to reinvest directly into our people, technology, and infrastructure,” Albert explains. “Without external shareholder interests, we can focus fully on our clients’ needs and provide a stable, conflict-free service. This independence is a key reason clients trust us with their business.”
Following a busy 2024, Trident Trust is now looking ahead to enhance its service offerings further in order to deepen its roots both locally and globally. At the heart of this strategy is its commitment to investing in its team, refining technology, and fostering collaboration across its global network. The company is also exploring innovative solutions to address emerging industry needs, staying true to its core values of independence and personalised service.
“With Malta’s dynamic financial landscape, we see ample opportunities to support both local and international clients,” Albert reflects. “We are excited to continue growing and adapting, ensuring our clients receive the exceptional service they’ve come to expect from Trident Trust.”
