Telecoms provider Melita is facing legal action initiated by the Office for Consumer Affairs, following a 2024 broadband price increase that sparked customer complaints and regulatory scrutiny.

According to an official notice published by the Director General (Consumer Affairs), a sworn application was filed on 3rd April 2025 in the First Hall of the Civil Court (Commercial Section), alleging that Melita breached multiple provisions under Malta’s Consumer Affairs Act.

The case stems from the company’s August 2024 notification to certain customers, informing them of price hikes of up to €3.50 per month, which were to take effect from 1st September.

The regulator claims that its investigation found prima facie evidence of unfair commercial practices, including misleading actions and omissions related to how the price changes were communicated and implemented. The allegations reference breaches of Articles 51B to 51D of the Act, which cover deceptive business practices and consumer rights.

Melita: We disagree and will defend ourselves

Melita has responded to the legal filing, saying it will be actively defending itself in court.

Speaking to WhosWho.mt, a spokesperson for Melita said the company “respectfully disagrees with the Director General for Consumer Affairs’ position and will be actively defending itself in Court.”

The company emphasised that it had been aware of the investigation and had cooperated fully, while firmly denying the allegations. As legal proceedings are underway, it declined to offer further comment.

The controversy: Higher speeds, higher prices – but no opt-out?

In August 2024, Melita began notifying customers that their existing price plans would no longer be available, and that broadband tariffs would rise by between €1.50 and €3.50 per month, depending on the package.

The price hike coincided with speed upgrades – with customers on 150, 300, and 500 Mbps plans told their new speeds would increase to 500 or 750 Mbps.

With the existing plans being discontinued, customers were offered the choice of an alternative plan or to terminate their contract within 30 days with no penalties, a position backed by the Malta Communications Authority (MCA).

The MCA clarified that such price adjustments, while not requiring regulatory approval, must be communicated with at least 30 days’ notice, and affected subscribers are entitled to cancel without charges and to claim refunds on deposits or unused advance payments.