Malta has been quick off the mark to embrace AI, even going as far as to launch a national AI strategy for the island to become a global leader in the field. And one local AI start-up that has fast made a name for itself is EBO.

The start-up was featured in the latest edition of Digital Island magazine, in a wider story throwing a spotlight on five local start-ups making waves in Malta’s business community.

Founded in 2017 by Gege Gatt, EBO set out to address a known gap in the market: that of automating human communication at scale to improve customer care services. The EBO system combines the powerful tools of deep learning, natural language processing, and data analytics to collect and interpret conversational big data. The result is an ultra-advanced chatbot that helps businesses personalise and streamline online dialogues with their customers, thereby providing an innovative and cost-effective alternative to timeconsuming traditional customer service models.

In a few short years, EBO has grown into a leading AI Virtual Agent company in the market with a team that spans six countries and brings together some of the brightest minds in the digital field with deep experience in healthcare, iGaming, and financial services.

“EBO doesn’t merely sell AI technology, it provides a promise around deep organisational transformation,” explains Dr Gatt on EBO’s commitment to clients. “However, if people lack the appropriate mindset to change work practices, digital arrangements will simply magnify the existing flaws. That’s why we work closely with our clients to help them accelerate their transformation through the vector of technology. This has been our consistent, founding goal.”

This forms part of a wider feature on five local start-ups making waves in Malta that was first carried in the latest edition of Digital Island magazine