One of the challenges companies face when scaling up is keeping up with the management of the various moving parts of the organisation. Indeed, ensuring that all units and resources are functioning to an optimal degree often proves to be a daunting task. The larger an organisation grows, the harder it becomes for management to have a real-time snapshot of the various statuses of the company. The challenge is accentuated further when a large client base is involved, with multiple streams of communication taking place simultaneously.
“In the corporate world, we see challenges that hinder potential growth, and that is why we developed CSPex, a revolutionary solution to help any business with its client base,” claims Jonathan Scerri from MS Smart Software Solutions Ltd, who brings with him vast experience in the corporate services sector.
“Businesses know that the smallest of head-starts can give them the edge over their competition, and that is what we keep in mind at all times, and in the development of any of our products.”
Founded in 2021, MS Smart Software Solutions is a Malta-based company that focuses on developing innovative software solutions primarily in the field of financial services. The company has a portfolio of B2B and B2C products, ranging from automation, digitalisation and streamlining of corporate business processes.
The tech company is currently approaching the market with a product which is poised to revolutionise the way businesses run the show on a daily basis.
“We are aware that many a time, the larger companies grow, the harder it is for teams to keep each other abreast of developments. Sometimes a client calls to enquire about the status of a job, and the specific team member might not be available to reply. This invariably kicks off a veritable treasure hunt for information. This is because software programmes typically used by companies rarely communicate with each other. Be it the accounting software, or billing, or marketing, or logistics, they all carry out their job perfectly, but they are often siloed. CSPex gives employees access to all the information, across systems, enabling them to draw information at the click of a button,” Jonathan illustrates.
CSPex offers businesses the possibility to obtain unparalleled control over the various processes they operate vis-à-vis their customers.
Mantvydas Matthew Narusevicius
“The system in fact allows both employees as well as clients to achieve better optics of a series of systems and statuses in an aggregated and easy-to-follow form. CSPex can be designed to the bespoke specifications of any client, into a dashboard of infinite information,” Marketing Director Matthew Mantvydas Narusevicius notes.
“What makes the system even more interesting from a corporate perspective, is that companies are not required to do away with the systems their teams are used to operating,” Hakan Gökhan Mamacı, who engineered the system, clarifies.
“That means that employers will not be required to invest money on new software products, or time to train their staff on new programmes. CSPex connects with existing systems as a centralised depot, pulling and pushing data according to the needs of the customer.”
Matthew is also keen to explain that employers will have unprecedented easy access to all systems being run within the company, while customers will gain from a two-way channel of communication for unlimited clarity.
“Clients themselves will be able to check the status of the job they are expecting, gaining access to information such as timeframes, outstanding billing, urgent actions they might be required to attend to, the status of services and an infinity of other variables that can be plugged into the system,” Matthew continues. “Clients will even be able to instigate or request actions, for an improved customer relationship.”
Moreover, the product is highly customisable and can be white-labelled to suit the needs of any company.
CSPex is only the latest in the list of products MS Smart Software Solutions Ltd has successfully created and launched on the market. Other products include a smart visitor registration system which manages and supplies real-time data for heightened health and safety standards on any given premises, as well as software that assists auditing staff through automation processes.
“The way we see CSPex growing is that once we will have a critical mass of clients using the system, we will create a community of businesses that will be able to communicate with each other, support each other, and take advantage of opportunities they may wish to offer. The added value of being on such a platform will be unparalleled,” Jonathan concludes.
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